Terms of Service

By accessing our website, using our services, or entering into an agreement with Soundville & Consult ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

Agreement Formation

A binding agreement is formed when:

• You accept a written quote or proposal from us
• You sign a service contract or work order
• You make payment for services
• We begin work on your project with your consent

Capacity to Enter Agreement

You represent that you:

• Are at least 18 years of age
• Have the legal authority to enter into binding agreements
• Are authorized to act on behalf of your organization (if applicable)
• Provide accurate and complete information in all dealings with us

Soundville & Consult provides professional audio-visual services including but not limited to:

Service Scope and Limitations

• Customized Solutions: All services are tailored to your specific requirements
• Professional Standards: We adhere to industry best practices and safety standards
• Service Areas: Primary coverage in Lagos State with extended services available
• Equipment Quality: We use only professional-grade equipment from reputable manufacturers

Service Modifications

We reserve the right to:

• Modify or discontinue services with reasonable notice
• Update service procedures and methodologies
• Subcontract portions of work to qualified partners
• Refuse service requests that conflict with safety or legal requirements

Client Responsibilities

As our client, you agree to:

• Accurate Information: Provide truthful and complete information about your requirements
• Site Access: Ensure safe and reasonable access to work areas
• Permits and Approvals: Obtain necessary permits and approvals for installations
• Power and Infrastructure: Provide adequate electrical power and network infrastructure
• Site Safety: Maintain a safe working environment and inform us of any hazards

Cooperation Requirements

Successful project completion requires your cooperation in:

• Timely decision-making on design and equipment choices
• Providing feedback during testing and commissioning phases
• Attending training sessions for system operation
• Following maintenance schedules and recommendations

Payment Schedule

Unless otherwise specified in writing, our standard payment terms are:

Payment Methods

We accept payment via:

• Bank transfer (preferred method)
• Certified checks or bank drafts
• Credit cards (for smaller amounts)
• Cash payments (with proper documentation)

Late Payment Terms

• Payment Due: Net 30 days from invoice date
• Late Fees: 1.5% per month on overdue amounts
• Collection Costs: You are responsible for collection costs including legal fees
• Work Suspension: We may suspend work for payments more than 30 days overdue

Equipment Warranties

• Manufacturer Warranties: All equipment covered by manufacturer warranties
• Warranty Period: Typically 1-3 years depending on equipment type
• Warranty Claims: We assist with manufacturer warranty claims
• Extended Warranties: Available for purchase on most equipment

Warranty Limitations

Warranties do not cover:

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear or consumable items
• Damage from power surges, lightning, or acts of nature
• Unauthorized modifications or repairs by others
• Damage from failure to follow maintenance schedules

Types of Damages Excluded

We shall not be liable for:

• Indirect Damages: Consequential, incidental, or indirect damages
• Business Losses: Lost profits, revenue, or business opportunities
• Data Loss: Loss of data, information, or digital content
• Third Party Claims: Claims by third parties against you
• Force Majeure: Damages from events beyond our reasonable control

Insurance and Indemnification

• Our Insurance: We maintain professional liability and general liability insurance
• Your Indemnification: You agree to indemnify us against claims arising from your misuse of our services
• Equipment Insurance: You are responsible for insuring equipment after delivery
• Property Damage: Each party is responsible for damage to their own property

Exceptions to Liability Limitations

These limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Violations of applicable consumer protection laws
• Gross negligence or willful misconduct

Termination by Client

You may terminate services:

• For Convenience: With 30 days written notice
• For Breach: Immediately if we materially breach these terms
• Payment Obligations: You remain liable for all charges incurred prior to termination
• Equipment Return: Any equipment provided must be returned in good condition

Termination by Soundville & Consult

We may terminate services if:

• You fail to pay amounts due within 30 days of notice
• You breach any material term of this agreement
• You engage in illegal or unethical conduct
• Continuing service would violate applicable laws

Survival of Terms

The following provisions survive termination:

• Payment obligations for work performed
• Warranty terms for completed work
• Intellectual property provisions
• Limitation of liability clauses
• Confidentiality obligations

Our Intellectual Property

Soundville & Consult retains all rights to:

• Company Materials: Our logos, trademarks, service marks, and branding
• Technical Knowledge: Our methodologies, processes, and technical expertise
• Documentation: Standard procedures, templates, and documentation formats
• Software Tools: Proprietary software, applications, and configuration tools

Client Intellectual Property

You retain ownership of:

• Your company logos, trademarks, and branding materials
• Content and data you provide to us
• Pre-existing intellectual property brought to the project
• Final system configurations specific to your installation

License Grant

We grant you a non-exclusive, non-transferable license to:

• Use documentation and user manuals we provide
• Operate systems and software as configured
• Make copies of documentation for internal use
• Train your staff using provided materials

Preferred Resolution Process

We encourage resolving disputes through the following process:

1. Direct Communication: Contact your project manager or our customer service team
2. Escalation: If unresolved, escalate to senior management within 15 days
3. Mediation: If needed, engage a mutually agreed mediator
4. Arbitration: Binding arbitration as a final resort

Mediation Process

• Selection: Mediator selected from recognized mediation services
• Location: Mediation held in Lagos, Nigeria
• Costs: Each party pays their own costs plus equal share of mediator fees
• Timeline: Mediation to be completed within 60 days of request

Exceptions to Dispute Resolution

The following may be pursued directly in court:

• Collection of undisputed amounts owed
• Injunctive relief to protect intellectual property
• Emergency relief to prevent irreparable harm
• Small claims court matters within jurisdictional limits

Applicable Law

These Terms are governed by:

• Nigerian Law: Federal Republic of Nigeria laws and regulations
• Lagos State: Lagos State laws where applicable
• Industry Standards: Nigerian and international AV industry standards
• Consumer Protection: Applicable consumer protection regulations

Jurisdiction and Venue

• Primary Jurisdiction: Lagos State High Court
• Federal Matters: Federal High Court of Nigeria where applicable
• Convenience: Parties may agree to alternative venues for convenience

Severability

If any provision of these Terms is found to be unenforceable:

• The unenforceable provision will be modified to be enforceable
• If modification is not possible, the provision will be severed
• The remainder of the Terms will remain in full effect
• The essential purpose of the agreement will be preserved

Modifications and Updates

• Written Modifications: Changes must be in writing and signed by both parties
• Term Updates: We may update these Terms with reasonable notice
• Continued Use: Continued use after updates constitutes acceptance
• Notification: Updates will be posted on our website and emailed to clients

Force Majeure

Neither party is liable for delays or failures due to:

• Natural disasters, floods, earthquakes, or severe weather
• Government actions, regulations, or restrictions
• Labor strikes, lockouts, or work stoppages
• Supply chain disruptions or equipment shortages
• Pandemic, epidemic, or public health emergencies