Privacy Policy

Soundville & Consult ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all visitors, users, and customers of Soundville & Consult services, including our website, mobile applications, and any related services or platforms.

Personal Information

We may collect the following types of personal information:

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, screen resolution
• Location Data: General geographic location (city/region level)
• Referral Information: How you found our website

Information from Third Parties

We may receive information about you from:

• Google Analytics for website performance analysis
• Social media platforms when you interact with our content
• Business partners or referral sources
• Public databases for business verification

We use the information we collect for the following purposes:

Service Provision

• Providing quotes and consultations
• Scheduling and performing AV services
• Managing maintenance contracts and support tickets
• Processing payments and billing

Communication

• Responding to inquiries and support requests
• Sending service updates and appointment reminders
• Providing technical support and troubleshooting
• Sharing relevant industry news and updates (with consent)

Business Operations

• Improving our services and website functionality
• Analyzing market trends and customer preferences
• Preventing fraud and ensuring security
• Complying with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and technical infrastructure
• Email delivery and communication services
• Payment processing and billing
• Analytics and performance monitoring

Business Partners

• Equipment manufacturers for warranty and support purposes
• Subcontractors for specialized installation services
• Professional networks for referrals and collaboration

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure servers with regular security updates
• Firewall protection and intrusion detection
• Regular security audits and vulnerability assessments

Administrative Safeguards

• Access controls limiting who can view your information
• Employee training on data protection practices
• Confidentiality agreements with all staff
• Incident response procedures for data breaches

Physical Safeguards

• Secure facilities with controlled access
• Locked storage for physical documents
• Secure disposal of sensitive materials
• Backup systems to prevent data loss

You have several rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of your personal information
• Right to Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information

Control and Restriction

• Right to Object: Opt-out of marketing communications or data processing
• Right to Restriction: Limit how we use your information
• Right to Withdraw Consent: Revoke previously given consent at any time

We use cookies and similar technologies to enhance your website experience:

Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner when you first visit
• Third-party opt-out tools for advertising cookies
• Privacy settings in your device or browser

Note: Disabling certain cookies may limit website functionality.

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

International Data Transfers

If we transfer your data outside Nigeria, we ensure appropriate safeguards through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.